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WCA Help Desk
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The WCA Help Desk is consistently ranked by our members as a top member benefit. Formally created and staffed beginning in 2013, the WCA Help Desk has been expanding our knowledge base ever since. The Help Desk is your go-to source for assistance with daily practice challenges, just a phone call or email away. The Help Desk can be reached at (608) 256-7023 or via email at wcahelp@wichiro.org. It would be extremely difficult to list out every topic that the Help Desk can assist with - but here are a few:

  • Billing & Coding
  • Insurance benefits & reimbursement specific to chiropractic
  • HIPAA
  • Record retention
  • Medicare
  • Medicaid
  • Legal

Of course this list is not all-inclusive and rarely do we receive the same exact question twice. For that reason we rely on a number of subject matter experts.

Meet the Help Desk

 

  Zach Kasun joined the WCA in October 2017 and was promoted to the position of Help Desk Manager in August 2019. He started as an intern for the WCA and quickly advanced to his current role in the Help Desk due to his diligent work ethic and attention to detail. Zach has a Bachelor of Science degree in Political Science and International studies from the University of Wisconsin-Whitewater. He has a great understanding of the legislative history in Wisconsin as it relates to chiropractic.
  Brenda Toler brings over 25 years of professional experience in business development, event and trade show planning to her role as WCA Membership & Program Director. She is responsible for member relations, vendor services for WCA conventions and events, overseeing WCA special events and coordinating benefits for the Association. She oversees the Help Desk and is a great resource for member referrals to our various business partners who can assist with billing and collections, marketing, supplies and more. Prior to joining WCA staff, she worked as Business Development Manager for the Wisconsin Restaurant Association and was a  business owner. Brenda has focused on success in business development, fundraising, sales, and building customer relationships throughout her career.
   Alicia Weich joined the WCA team in 2013 as a Member Services Coordinator, where she helped to 
establish the WCA Help Desk. Prior to WCA, Alicia worked for insurance companies such as Humana and WPS, and in the billing office for Dean Clinics. While chiropractic was new to her, she quickly applied her past knowledge and experience to better understand the profession. She prides herself on being an effective listener and communicator. Recently, she has been taking on a greater role in WCA communications such as eNews, social media and magazine articles. With over five years' experience staffing the Help Desk, she provides a helpful knowledge base to her co-workers.
  In addition to the WCA Staff members above who support the Help Desk on a daily basis, the WCA has a number of skilled experts whose knowledge we can draw upon. Christopher Anderson, DC with askdranderson.com provides technical assistance and lends a front-line perspective. Barbara Zabawa, JD from the Center for Health Law Equity provides special legal counsel. Numerous other subject matter experts including course instructors and practicing chiropractors lend their knowledge on specialized topics such as Worker's Compensation. 
   

 

 

Frequent Topics

The WCA Help Desk provides helpful answers to your questions on topics like: Billing and coding, Billing and legal, Electronic Health Records (EHR), HIPAA compliance, Licensing and regulation, Medicaid, Medicare, Patient records, PQRS and MIPS, Member communications and surveys, and Webinars.

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